Privacy & Cookie Policy
Last updated: September 2026
Who we are
Custom Graphic Design Cork (“we”, “us”, or “our”) operates the website custom.graphicdesigncork.ie.
We are committed to protecting your privacy and handling your personal data responsibly and in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).
Information We Collect
We may collect and process the following information:
Information You Provide
When you contact us, request a quotation, place an order, or submit artwork, we may collect:
- Name
- Email address
- Telephone number
- Company name
- Billing and delivery address
- Order information
- Uploaded artwork or files
- Any information voluntarily submitted through contact forms
Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Browser type and version
- Device information
- Pages visited
- Date and time of visit
- Referring website information
How We Use Your Information
We use your information to:
- Respond to enquiries
- Process orders and quotations
- Provide customer support
- Deliver products and services
- Improve our website and user experience
- Comply with legal and accounting obligations
- Prevent fraud and abuse
We will never sell your personal information to third parties.
Artwork & File Uploads
Files submitted for printing, embroidery, design or quotation purposes are used solely to provide the requested service.
Where necessary, files may be reviewed, modified, digitised or prepared for production.
Customer files are stored securely and retained only for as long as reasonably necessary to provide our services.
Third-Party Services
We may use trusted third-party providers to help operate our website and business, including:
- Website hosting providers
- Payment processors
- Shipping and delivery providers
- Email service providers
- Analytics services
These providers only receive the information necessary to perform their services.
Cookies
Our website uses cookies to improve functionality and user experience.
Cookies may be used to:
- Remember user preferences
- Maintain shopping cart functionality
- Improve website performance
- Analyse website traffic
- Enhance website security
You may disable cookies through your browser settings; however, some website functions may not operate correctly.
Analytics
We may use analytics tools to understand how visitors use our website and to improve our services.
Analytics information is collected in an aggregated form and is not used to personally identify individual visitors.
Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Maintain customer records
- Fulfil legal, accounting and tax obligations
- Resolve disputes and enforce agreements
When information is no longer required, it will be securely deleted or anonymised.
Your Rights
Under GDPR, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where applicable
To exercise any of these rights, please contact us.
Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or destruction.
However, no method of internet transmission or electronic storage is completely secure.
Contact Us
If you have any questions regarding this Privacy & Cookie Policy or the processing of your personal data, please contact us through our website contact form or by email.